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H.1890 Friends & Family

You are about to fill in a short survey which will help determine your suitability to this research project. Please be aware that all data you provide us with will be held in accordance with the data protection policy outlined on our website. For further information please visit https://www.healthcareopinions.co.uk/privacy-policy/

(This question is mandatory)
What is your name, contact number and email address?
(This question is mandatory)
Please tell us your age.
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Are you...
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What is your working status?  
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If applicable, what is your occupation? 
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Are your details currently registered with us? If you haven't, please do so here http://https://www.healthcareopinions.co.uk/
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Where did you hear about this research participation opportunity?
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What best describes your ethnicity?

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Do you know someone who lives in residential care? 
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What is your relationship to the resident in the care home?

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In which ways do you keep in touch with the friend or family member in care?
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How often do you keep in touch with your friend or family member in care? 
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Ho easy would you say it is to contact your friend or family member? 
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Can you please give us an example of when connection was easy and not easy? 
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What is the gender and age of your friend or family member who is in care? 
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How would you describe their ethnicity? 
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How long has the person been in residential care?
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What is the name of the residential care facility? 
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What is the reason for being in residential care?
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Where is the care home?
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Would you describe the location of the care home as Urban, Rural, or Semi-Rural? 
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What type of home is your friend or family member in?
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How many beds does their care home have? 
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How would you describe the quality of the connectivity in their care home? 

For example:

Very good meaning:

  • They can go online without any issues with their broadband/wi-fi, regardless of the number of people streaming content at the same time
  • They have strong and consistent phone signal without connection to Wi-Fi
  • They have reliable access to the communication services/devices they need, such as phones, computers,  TV and radio, tablets or iPads, smart devices such as Alexa’s and smart TVs

Poor meaning:

  • Their internet access cuts out regularly
  • They struggle to get phone signal
  • They cannot watch tv or listen to the radio
(This question is mandatory)
Who is the care home provider? 
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Is the care home independent, or part of a chain? 
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Are you familiar with the products/services your friend/relative uses to stay connected?

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Have you ever provided your friend/family member any additional communication devices? E.g. iPad, phone, Alexa

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Do you pay any monthly bills for your friend o family members care? ( for example, Care bills or any monthly subscriptions)
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Are you responsible for any accounts of your family member or friend? 
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Are you responsible for setting up/ maintaining any communication providers or devices for the person in care? E.g. setting up tech, wi-fi, phone contract

(This question is mandatory)

Are you responsible for scoping out/ recommending any communications packages or deals for the person in care?

(This question is mandatory)

As far as you know, would your friend/family member's care home been part of a programme to improve connectivity? For example, receiving free iPads for the residents